FAQ
I NEED TO CANCEL AN ORDER. CAN I DO THIS ON MY END?
If you need to cancel an order, please get in touch with our customer service team through email at info@rebornrenegade.com as soon as possible. We will make every effort to cancel your order before it is processed and shipped. However, if you have already been issued a tracking number, we regret to inform you that we will be unable to modify or cancel your order any further.
I PUT THE WRONG SHIPPING ADDRESS ON MY ORDER. CAN I CHANGE THIS?
After an order is processed, it will be shipped to the address that was provided during the purchase. If you need to make any changes to the shipping address, please contact us immediately at INFO@REBORNRENEGADE.com, and we will try our best to assist you. However, please be aware that we cannot guarantee an address change after the purchase has been finalized. Please note that REBORN RENEGADE will not be held responsible for any packages that are delivered to an incorrect address provided during the checkout process.
WHEN WILL MY ORDER ARRIVE? WILL I BE ABLE TO TRACK IT?
Order processing and shipping may take 3-5 business days. During sales, the processing time may increase to 7-10 business days. Please note that delivery times are not guaranteed and may vary. Once your order is ready to ship, you will receive a confirmation email that includes tracking information, so you can keep track of your package.
WHY DID I NOT RECEIVE AN ORDER CONFIRMATION EMAIL?
After placing your order, you should receive a confirmation email shortly. If you do not see it in your inbox, please check your spam folder. If you still cannot locate the confirmation email, it is possible that you may have entered your email address incorrectly. In that case, please contact us and provide the correct email address. It is important to have the correct email address on file because you will receive all order updates, customer service communication, and tracking information via email.
I HAVE A QUESTION ABOUT SIZING. HOW DO YOUR T-SHIRTS, ETC, FIT?
for information about sizing and fit, please refer to the details provided on the individual product page for each item.
THE WEBSITE WON'T LET ME CHECK OUT. I KEEP GETTING AN ERROR PAGE. WHAT SHOULD I DO?
It is suggested to wait and try again later if you encounter check-out issues during the purchase process. Multiple attempts may result in several pending holds/authorizations with your payment method. Switching your browser or changing from mobile to desktop site (or vice versa) may also help to resolve the issue, as it has worked for others in the past. If the problem persists, please contact us via email.
DO YOU HAVE ANY SALES AT THIS TIME?
please refer to our sales page for more information about current sale promotions.
IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT US DIRECTLY AT INFO@REBORNRENEGADE.COM
SHIPPING POLICIES
WHAT SHIPPING SERVICE DO YOU USE? CAN I PAY EXTRA FOR FASTER SHIPPING?
All our shipments are handled by the United States Postal Service. we do not provide any expedited shipping choices.
WHY IS MY ORDER BEING DELAYED?
The United States Postal Service (USPS) could be experiencing issues or delays, which we have no control over. However, USPS will typically provide updates through tracking status. If the shipping address is incorrect or invalid, it will delay order processing. Please respond to any emails requesting address verification. If it seems like you may have accidentally placed a duplicate order, we may contact you to verify the purchases.
MY TRACKING SAYS MY ORDER WAS DELIVERED BUT I DID NOT RECEIVE IT. WHAT CAN I DO?
If your tracking status shows "delivered" but you have not received your package yet, here are a few suggestions: First, check around your property to see if it was dropped off in a different area. Ask your neighbors if they received the package by mistake. Allow a few extra days as sometimes packages can be scanned as "delivered" ahead of time by mistake. Please note that reborn renegade is not responsible for lost or stolen packages that have delivery confirmation to the address provided. It is the responsibility of the customers to file any claims with carriers for lost or stolen packages. For further information on lost or stolen mail, please contact your local postal office.
I RECEIVED THE WRONG ITEM OR DEFECTIVE ITEM. CAN I RECEIVE A REPLACEMENT?
please contact us at info@rebornrenegade.com. we will assist you with resolving this issue immediately.